Privacy Policy

1. Introduction

Orvexy LLC ("Orvexy," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, purchase or access our digital products, participate in our educational programs, or communicate with us.

Orvexy LLC provides digital products and educational services across different fields. These may include e-books, downloadable resources, recorded courses, educational materials, and structured training programs that may include guidance, communication, or follow-up support.

The information we collect depends on the product or service you choose and how you interact with us.

By using our website or engaging with our services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect different categories of personal information depending on the product, service, or program involved.

A. Contact and Identification Information

When you contact us by email or through other communication channels, we may collect:

• Your name.
• Email address.
• Phone number, where required for a particular program or communication channel.
• Information you include in your messages or inquiries.

We use this information to respond to inquiries, communicate with customers, and provide relevant support.

B. Purchase and Transaction Information

When you purchase one of our products or services, we may collect or receive information such as:

• Your name and email address.
• Product or program purchased.
• Order and transaction details.
• Payment status and transaction references.
• Billing-related information made available to us by the payment provider.

Payment information, such as full card details, is generally processed by the relevant third-party payment provider. We do not intend to collect or store full payment card details directly unless explicitly stated otherwise.

C. Program and Participation Information

For certain educational or training programs, we may collect information necessary to administer participation and provide the relevant content or support.

This may include:

• Registration and enrollment information.
• Program preferences and selected goals.
• Responses to program questionnaires or forms.
• Progress updates and participation information.
• Communications and feedback relating to the program.

The information requested will depend on the nature and requirements of the particular program.

D. Health-Related Information

Certain programs, particularly nutrition-related programs, may require participants to provide health-related information, such as:

• Height and weight.
• Relevant medical conditions.
• Medications currently being used.
• Relevant laboratory results or health measurements, where necessary.
• Other health-related information relevant to program eligibility or administration.

This information is provided by participants voluntarily through the relevant program forms or communication channels.

We do not collect health-related information as a general requirement for all Orvexy products. It is requested only where relevant to a particular program.

3. How We Use Your Information

We may use personal information for the following purposes:

• To provide access to purchased digital products and educational services.
• To process and manage orders and transactions.
• To register participants in relevant programs.
• To communicate with customers and respond to inquiries.
• To deliver educational content, guidance, and program-related follow-up.
• To administer participation and review progress where applicable.
• To assess eligibility and suitability for programs that require specific information.
• To improve our products, educational materials, and services.
• To send service-related notifications and important updates.
• To send marketing communications where permitted by applicable law and, where required, with your consent.
• To maintain business, accounting, legal, and administrative records.
• To protect our website, services, customers, and business operations.

We use information only for purposes that are relevant to our business activities and the services provided.

4. Legal Bases for Processing

Where applicable privacy laws require a legal basis for processing personal information, we rely on one or more of the following:

• Contractual necessity: Processing information necessary to provide a product or service you have purchased or requested.
• Consent: Processing based on your consent, where required, including certain marketing activities and the processing of sensitive information.
• Legal obligations: Processing necessary to comply with applicable legal, accounting, tax, or regulatory requirements.
• Legitimate interests: Processing necessary for legitimate business purposes, provided those interests do not override your applicable privacy rights.
• Other lawful bases: Any other legal basis permitted under the privacy laws applicable to the relevant processing activity.

The legal basis may differ depending on the information involved, the service provided, and your location.

5. Health Information and Specific Programs

Some Orvexy programs may involve the collection and use of health-related information. Such information is handled separately from general customer information and is used only where relevant to the particular program.

The purposes may include:

• Assessing whether a participant is suitable for a particular program.
• Identifying health-related circumstances that may affect participation.
• Administering the program and providing relevant follow-up.
• Reviewing information necessary for the program's educational and administrative activities.

Educational Nature of Nutrition Programs

Nutrition-related programs are educational and informational in nature. The collection of health-related information is intended to assess program eligibility and support program administration and follow-up. It does not constitute medical diagnosis, treatment, or individualized medical care, and does not establish a doctor-patient relationship.

Participants should seek advice from a qualified healthcare professional regarding medical conditions, medications, or health concerns before making health-related decisions.

Limitation of Health Information Collection

We aim to collect only health-related information that is reasonably relevant to the requirements and purposes of the particular program. The information requested may vary depending on the program, and we do not intend to request medical records, laboratory reports, or other sensitive information that is unnecessary for its administration.

Program Eligibility and Suitability

If the information provided indicates that a program may not be suitable for an individual's circumstances, we may decline enrollment or recommend that the individual discontinue participation. This may occur where certain medical conditions, medications, or other health-related considerations make participation inappropriate within the scope of the program.

Where appropriate, individuals may be advised to consult a qualified healthcare professional before participating or continuing.

Access to health-related information is restricted to the extent reasonably necessary for the relevant program's administration. Currently, access is limited to the person responsible for administering the program. If authorized personnel or assistant coaches are given access in the future, such access will be limited to what is necessary for their assigned responsibilities.

We do not use health-related information for unrelated advertising purposes.

6. How We Share Your Information

We do not sell personal information to third parties.

We may share personal information with third-party service providers where necessary to operate our business and deliver our products and services. These may include providers involved in:

• Website hosting and infrastructure.
• Email communication and marketing.
• Payment processing.
• Digital product delivery.
• Educational and course platforms.
• Customer relationship management.
• Data storage and administrative tools.
• Analytics and advertising, where applicable in the future.

These providers may process information on our behalf or as otherwise described in their own privacy policies.

We may also disclose information where reasonably necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security and fraud concerns.

We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

7. Third-Party Platforms and Communication Services

We may use third-party platforms and communication services to provide products, manage participation, or communicate with customers.

Depending on the particular product or program, these may include email services, messaging applications such as WhatsApp or Telegram, educational platforms, online forms, spreadsheets, and other administrative tools.

Some information may be collected or processed through platforms operated by third parties. Their handling of personal information is governed by their own terms and privacy policies.

Customers should review the privacy policies of relevant third-party services when using them.

8. International Data Transfers

Orvexy LLC serves customers in different countries and may use service providers that operate or process information in different jurisdictions.

As a result, personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Where applicable law requires safeguards for international data transfers, we will seek to use appropriate safeguards and transfer mechanisms.

The privacy protections and legal requirements in the country where information is processed may differ from those in your country of residence.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Different categories of information may be retained for different periods.

Program and Health-Related Information

For programs involving health-related information, our intention is to delete such information within 30 days after the participant's program ends, unless continued retention is necessary for a legitimate legal or administrative reason.

This period allows time for final program-related inquiries and review.

Deletion from active systems may not immediately remove information from all backup systems or copies maintained by service providers. Such copies will be handled in accordance with applicable retention practices and legal requirements.

Transaction and Business Records

Purchase records, invoices, payment references, and relevant business communications may be retained for longer periods where necessary for accounting, tax, legal, dispute-resolution, or regulatory purposes.

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely.

10. Cookies and Similar Technologies

Our website does not currently use analytics tools, advertising pixels, or visitor-tracking technologies.

Certain basic website functions may involve local storage or similar technologies, such as remembering a user's display preference between dark and light themes, where that functionality is enabled.

In the future, we may introduce analytics or advertising technologies, such as Google Analytics or Meta Pixel, on our website or individual product landing pages.

If such technologies are introduced, we will update this Privacy Policy and provide appropriate notices and consent mechanisms where required by applicable law before activating technologies that require prior consent.

11. Marketing Communications

We may use your email address to send:

• Service-related communications concerning your purchases or participation.
• Important program updates and administrative notifications.
• Promotional offers, product announcements, newsletters, and other marketing communications.

Marketing communications may be sent using different email sender names or addresses associated with our domain, depending on the relevant product or service.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us at contact@orvexyllc.com.

Unsubscribing from marketing communications does not prevent us from sending necessary service-related messages, such as purchase confirmations, delivery information, or important program notifications.

We will handle marketing communications in accordance with applicable laws.

12. Children's Privacy

Some of our products consist of educational and creative resources designed for parents to support their children's learning and development.

These resources may include drawing activities, paper-based games, stories, and physical play activities.

Our products and resources intended for children's use are directed to parents, guardians, and adult caregivers. Purchases, registration, and direct communication with Orvexy are intended to be handled by adults.

We do not knowingly seek to collect personal information directly from children, and children should not submit personal information to us.

Parental Supervision of Children's Resources

Our educational and creative resources designed for children are intended to be purchased, accessed, and used by parents, guardians, or adult caregivers for children's benefit.

Parents and adult caregivers are responsible for supervising children's use of these materials and determining how they are used according to the child's age, abilities, and circumstances. Orvexy does not directly supervise children's activities or use of these resources.

If we become aware that personal information has been collected directly from a child in a manner inconsistent with applicable law, we will take reasonable steps to address the matter.

13. Data Security

We take reasonable administrative and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Access to personal information is limited to individuals who need it for legitimate business or program-related purposes.

However, no method of electronic storage, transmission, or processing can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

14. Your Privacy Rights

Depending on your location and the privacy laws that apply to you, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to applicable legal exceptions.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.
• Request a copy of certain personal information in a portable format, where applicable.
• Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal requirements and exceptions.

To submit a privacy-related request, contact us at:

contact@orvexyllc.com

We may need to verify your identity before responding to certain requests.

15. Third-Party Websites and Services

Our website or communications may contain links to websites, platforms, or services operated by third parties.

We do not control the privacy practices, content, or security of these external services. Visiting or using them is subject to their own terms and privacy policies.

We encourage users to review the relevant policies before providing personal information to third-party services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business activities, products, services, technology, or applicable legal requirements.

When changes are made, we will update the "Last Updated" date at the beginning of this document.

We encourage users to review this page periodically to remain informed about how their information is handled.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us at:

Orvexy LLC

Email: contact@orvexyllc.com